Welcome to electronic invoicing for Haleon

No, Haleon will continue to send purchase orders to suppliers in the usual way.

Firstly, check this page to ensure your PO or Haleon customer is in scope with this project. Assuming your PO is in scope, please check the portal again in a few hours. If you still cannot see your PO, please contact Tungsten Support.

POs will start to appear on the portal between 2-5 working days. Please continue to check the ‘My POs’ section of the portal. If after 5 days you still cannot see any purchase orders on the portal, please contact Tungsten Support.

You can check the ‘My POs’ section of your Tungsten portal account. Additionally, if you would like to receive email notifications when a new PO is showing on your account, please contact Tungsten Support who can help set this up.

As part of Haleon’s ongoing commitment to improve efficiency and supplier experience, the implementation of PO Convert will mean:

• Suppliers can now raise an invoice in just a few clicks!
• No more manual data entry, your invoice line data is pre-populated for you!
  • This reduces keying errors which could lead to mismatches at Haleon resulting in exceptions and payment delays.
• You can raise e-invoices quicker and easier than ever before
• You can expect fewer delays or queries thanks to Tungsten’s improved validations

Haleon’s policy is to issue a PDF PO to suppliers when goods or services are required. From 28^th September 2015 onwards, these POs will also be available on the Tungsten portal for PO Convert.

• If you have a PDF PO, you should be able to see it in the portal.
• If Haleon has ordered goods/services from you, and do not have a PDF PO, please contact your Haleon customer.

No, you can only use PO convert if an eligible Haleon PO has been raised. Please encourage your Haleon customer to raise POs in the future so that you can take full advantage of PO Convert. In the meantime, please raise an invoice via the Tungsten Web Form in the usual way.

Not all Haleon POs will be available on the Tungsten portal. Click here to see if your Haleon customer is in scope.

• If your customer is in scope and you have received a PDF PO from Haleon but it is missing from the portal, please recheck in 24 hours. If after 24 hours the PO is still missing, please contact Tungsten Support.
• If your Haleon customer is not in scope, please continue to send invoices in the normal way.

The error message displayed on the email alert and/or Tungsten portal should explain the issue and what you need to do to rectify the situation (if necessary). If you require additional assistance, please contact Tungsten Support.

No. PO Convert is specifically designed so that key information from the PO is pre-populated on the invoice so you don’t have to spend time keying it in! (These fields include PO number, description, quantity, unit of measure).

Yes, you will need to add required fields such as invoice number, invoice date, tax rates, etc.

Yes you can. Haleon is happy to accept PDF attachments that do not exceed 5MB.

Tungsten PO Convert allows you to adjust the invoice quantities to match your partial delivery to Haleon.

In the event of partial shipments suppliers can use PO Convert multiple times for a single PO.

The Tungsten portal provides simple tracking of any previous invoices generated via PO Convert – this means you can be sure about remaining quantities to invoice.

Please ensure you have followed the tutorials, watched the videos and read the Frequently Asked Questions. Also, please don’t forget the ‘Which POs are in scope?’ section.

In order to ensure your invoices pass our validation checks, we recommend that you wait 2-5 working days (from point of registration) before you send your first e-invoice through Tungsten Network. If you face issues or need help, please contact Tungsten Support.

As part of Haleon’s ongoing commitment to improve efficiency and supplier experience, the implementation of PO Services will mean that suppliers can expect fewer delays or queries thanks to Tungsten’s improved validations.

Haleon encourages all suppliers to invoice using exact details (product description/code, unit of measure, unit price) as stated on the Haleon PO. If any of these fields differ on the invoice, there is a risk of delay or rejection.

The error message displayed on the email alert and/or Tungsten portal should explain the issue and what you need to do to rectify the situation (if necessary). Please ensure you invoice the same Haleon company entity that you receive your PO from. If you require additional assistance, please contact Tungsten Support.

You can send e-invoices to any legal entity that you do business with and receive orders from. Please click here for a full list of Haleon company entities on Tungsten Network.

Please note: invoices sent to the wrong entity will be rejected by Tungsten’s validations.

Please ensure you have followed the tutorials, watched the videos and read the Frequently Asked Questions. Also, please don’t forget the ‘Which POs are in scope?’ section.